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Terms and Conditions

What do we use your information for?

1. Terms Agreement

The use of our services and/or the purchase of the products offered through this means entails the express acceptance by the consumer and/or user of our Terms and Conditions, being, therefore, subject to them.

The Terms and Conditions set forth below, together with any other information or policies displayed on this website, or any other document where these Terms and Conditions are referred to, establish the legal terms applicable to the use that the consumer or user makes. of our Website, any of its subdomains or any other website that is operated by Strahyd or on our behalf, as well as any mobile or computer app created by Strahyd or on its behalf, including platforms of the internet and social networks.

It is important that the user or consumer carefully read and understand these Terms and Conditions before using the Services provided by Strahyd or before making any purchase. By using the Services or generating any purchase, the user or purchaser expressly accepts these Terms and Conditions. If you do not accept these Terms and Conditions or they are not understandable to you, you should not use the Services or make purchases, and it is important that you leave the Website immediately or, on the contrary, if you continue using service or a purchase is made, entails an express declaration of being over 18 years of age, expressing your agreement and acceptance of these Terms and Conditions.

2. Privacy Policies

For more information about how we collect, use and disclose information about our users, you can consult our Privacy Notice at the following web address ( By using our services and/or purchasing the products we offer, you expressly acknowledge and accept the terms of our published Privacy Notice, being subject to them.

3. Changes to the Terms or Services

The Terms and Conditions are subject to change, at any time, without prior notice, according to the needs of the offerer of the products and/or services, remaining available to the client in their updated version, at the address: .mx/terminosyconditions, and to which purchases of goods and/or services offered will be subject, and it is the customer's obligation to review them before making any purchase or using our services.

4. Who can use the service?

The services offered may be used only by people of legal age, with the legal capacity to contract; or, if they are minors, the purchase of the product and/or service must be made through the person who exercises guardianship or parental authority.

Consumers may register their information and create a special user account, in order to activate specific functions on the services and/or products offered, such as: register for gifts, activate or find out about temporary promotions, publish product reviews, among others. others.

5. Feedback

Complaints, comments or suggestions may be sent to the email for response. The comments, complaints and/or suggestions sent through the designated means may be used by the service provider for any purpose, including to make improvements in the products and/or services offered, but at all times subject to the terms of the privacy notice.

6. Purchase of Products

The products and/or services offered by Strahyd can be purchased by the consumer by accessing our online store on the Website The published prices, products and their specifications are subject to change without prior notice.

With the formalization of the purchase by the consumer, Strahyd and/or the payment processor is authorized to charge the amount indicated in the final transaction, including the price of the product and/or service and any additional charge that may arise and which will be detailed in the account total prior to payment. In certain cases, the consumer may be asked to provide additional information relevant to the transaction such as credit card number, expiration date, email and postal addresses, address, among others; the above for billing and notification. The consumer declares that he or she has the right to use any of the payment methods presented in said payment information, as long as they are accepted by STRAHYD.

When carrying out any transaction at the consumer's request, the consumer authorizes STRAHYD to provide their payment information to third parties, in order to be able to complete the transaction.

To purchase products you must be 18 years of age and have a valid credit or debit card number. By placing an order, a commitment is made that all details provided are true and accurate, that you are of legal age, that you are the authorized user of the credit or debit card with which the order is placed, and that there are sufficient funds to cover the cost of the order and, where applicable, shipping costs and auxiliary services. To do this, the website will give you a detail prior to payment about the order, the data provided and the broken down cost, which can be corrected before proceeding with the payment.

Strahyd, either directly or through the payment processor, may request additional information to verify the identity of the buyer before completing the transaction.

Product prices may be displayed in Mexican pesos or United States dollars, depending on your location. Prices shown in Mexican pesos include Value Added Tax; However, those shown in dollars of the United States of North America are subject to the application of the corresponding tax (TAX or VAT), but at all times, before making the payment you will be able to see the breakdown of the final amount.

The shipment of products purchased through the Website will be made to the address designated by the buyer as the shipping address during the purchase process. Shipping restrictions may apply. If there are applicable shipping rates, they will be shown during the checkout process and prior to completion.

Products purchased through the website may be returned by the consumer, as long as they adhere to Strahyd's return policy.

The products are covered by a limited warranty, as described in the Warranty Terms section.

7. Shipping

Standard national shipping within the Mexican Republic will be free. However, the user may choose an express shipping option, the cost of which will then be at his or her expense.

Shipping options vary based on delivery address, time of purchase, and item availability. When processing the purchase, the available shipping methods and probable delivery dates for each order will be displayed.

Orders will be shipped from Strahyd warehouses within one business day. Once the order leaves the warehouse, delivery time will depend on the shipping method chosen. If the standard free shipping option is chosen, the order will arrive approximately within 1 to 5 business days, depending on the location chosen for delivery.

All orders are shipped on business days, so weekends or holidays are not counted, even if the order was placed on those dates.

At the time of making the purchase, Strahyd will inform the designated email address of the dates on which the order has been received, when it has left the warehouse and the status of each order, for tracking purposes.

Any delay in the delivery of orders will not imply an obligation for Strahyd to compensate the consumer, nor to pay damages and/or losses.

8. Exchanges and Returns

The buyer has 30 (thirty) days from the date of receipt of the order to return any Strahyd brand product.

The return will be accepted as long as the product has no marks of use, scratches, dents, damage caused by third parties and that the products are in the original conditions in which they were received, with their original packaging, labels and packaging and without damage. .

The cost of the return will be borne by the buyer. Likewise, in the refund made, the purchase shipping costs will be deducted; Therefore, only the cost of the returned item will be refunded, deducting shipping costs.

For the return, the buyer must send an email to The email must specify the order number, photograph of the product and reason for the return.

In the event that the buyer decides to make a product change, they must be subject to the product return terms and make a new purchase.

Since purchase orders are processed immediately, there is no possibility to change the product, cancel the purchase, or change the delivery address.

9. Discount Codes, Brand Ambassadors (Influencers)

From time to time and without prior notice, Strahyd may offer discount codes or offers that can be redeemed on product purchases on the website, always subject to expiration date, product exclusions as well as any other restrictions that Strahyd determines. Discount codes are not transferable, cannot be exchanged for cash, cannot be combined with other offers, cannot be used on sites or with products that are not of the brand and that are offered on our website, cannot be They cannot be transmitted or negotiated with third parties, they do not generate additional points, they cannot be used outside the validity period, and their replacement cannot be requested.

On certain occasions, Strahyd may engage as a measure to promote its products and/or services spokespersons, brand ambassadors, influencers or others who have been compensated or incentivized to speak on behalf of our brand. In these cases, the consumer may receive, through these individuals, who may have been compensated by Strahyd, a discount code, which may be made valid under the corresponding terms, conditions and validity, according to this notice.

10. Ownership of Content, Liability, Deletion

Content, for the purposes of this notice, is defined as: those texts, graphics, images, music, software, audio, video, works of authorship of any kind and information or other materials that are published, generated, provided or made available to through Strahyd's Service provision platform and website.

User Content means: any content that website visitors provide to be made available through the STRAHYD service platform, including product reviews and opinions. Also included is content referring to Strahyd, its products or services that are submitted or made available through third-party websites or platforms.

The fact that the user and/or consumer inserts any comment or content through any of the channels provided by Strahyd for this purpose does not entail an obligation towards Strahyd to insert or maintain it on its website.

Users and/or consumers may not claim any ownership rights over any User Content provided to Strahyd by any of the means provided for this purpose, since the fact of publishing or providing it implies the transfer of authorship by the consumer or user, for the benefit of Strahyd.

Strahyd and its licensors exclusively own all right, title and interest in and to the Services and the Content, including all associated intellectual property rights. Therefore, the user and/or consumer does not reserve any rights over them, with the understanding that the transaction carried out between Strahyd and the consumer, such as the sale of a product or service, does not entail the transmission of no intellectual property rights; For example, it does not imply the transfer of any trademark or exploitation rights, nor of utility models, nor of commercial notices, among others.

User acknowledges that the Services, Products and Content are protected by copyright, trademark and other laws.

The user agrees not to remove, alter or obscure any copyright, trademark, commercial notices, utility model, commercial notices, service mark or other proprietary rights notices incorporated in or accompanying the Services or the products offered, being obliged not to alter its content for marketing and/or advertising purposes.

Any user content that is communicated or entered through the platforms provided for this purpose by Strahyd, entails the express granting to Strahyd of a non-exclusive, transferable, worldwide and royalty-free license, with the right to use, copy, modify and create derivative works, based on distributing publicly displaying and publicly performing your user content in connection with the operation and provision of the Services and Content to you and other visitors to the Website. Likewise, the user or consumer will be subject to the policies set forth in this paragraph when the communication of user content is carried out through Strahyd's social networks.

The user is solely responsible for the User Content that enters Strahyd platforms, including social networks. You represent and warrant that you own all intellectual property rights necessary to grant Strahyd the license rights to your User Content. You also represent and warrant that your User Content does not infringe, misappropriate, disrupt or violate any intellectual property rights of third parties; becoming, in any case, responsible for the damages that may arise from the infringement of the industrial property rights that it holds as its own, entering them on the platforms provided by Strahyd, and that are the property of a third party, or that are claimed by a third party who claims to have a better right.

11. General Prohibitions and Enforcement Rights in favor of Strahyd

Post, upload, submit or transmit any User Content that: infringes, violates a third party's copyright, trademark, trade secret, moral rights or other intellectual property rights, rights of publicity or privacy; violates or encourages any conduct that violates any applicable law or regulation, or that is likely to give rise to civil liability; or, which is fraudulent, false or misleading, defamatory, obscene, pornographic, vulgar or offensive; promotes discrimination, intolerance, racism, hatred, harassment or harm against any individual or group, whether or not considered vulnerable; threatening or promoting violence or actions that threaten any person or entity; promotes illegal or harmful activities or substances, as well as animal abuse, hatred based on sexual preference, gender, religious beliefs, ethnic origin, marital status, among others.

The use, demonstration, publication or association of the Strahyd brand with that of any third party, as it is a registered trademark, together with its design or logo, is prohibited without the express written consent of Strahyd. Likewise, the use of the information contained on the platforms and on the Strahyd website by third parties is prohibited without the authorization of its owner.

The user undertakes to refrain from putting the security of the website and the information collected by Strahyd at risk, through the use or introduction of malware or technological or computer systems created for this purpose, or that, as any of their functions, could compromise. the security of the website and/or the information stored therein. Derived from the above, the user is prohibited from accessing or altering the computer systems, testing the vulnerability of Strahyd's computer systems, violating security or authentication measures, attempting to access or attempting to download the services using data mining tools, software. or any other means that may compromise the information on the website and/or its performance.

Sending unauthorized or unsolicited advertising, as well as promotional materials, emails, junk mail, spam, chains, or any other form of communication that is not intended for the purchase or information of the goods and/or is prohibited. or services offered by Strahyd.

The use of meta tags, any hidden text, or metadata utilizing the trademark, logo, URL, or product name without the express written consent of Strahyd is strictly prohibited.

The use of the Services or the Content, in whole or in part, for any commercial purpose or for the benefit of a third party, or under any modality that is not expressly permitted in the Terms and Conditions, is prohibited.

The user, visitor or consumer is not authorized to alter or use the IP address of the website belonging to Strahyd; much less to introduce it as a header or part in any email publication, web page, news group, advertisements, banners, or under any other modality that involves the sending of altered, misleading, false or information without express written approval. by Strahyd.

The user, visitor or consumer may not interfere or attempt to interfere with the access of any other user, or the host or network; You must refrain from sending viruses, overloading, flooding, spamming, or mail bombing services, as well as from collecting, attempting to collect or storing any type of identifying information of other users.

You must not impersonate a third party to create a profile or user.

You must refrain from violating any applicable law or regulation, or encourage or allow any other person to encourage violations of applicable laws.

Strahyd is relieved of any responsibility for monitoring access to or use of the Services, as well as their Content. You are not obligated to review or edit any Content; However, Strahyd, by its own decision and without any obligation, reserves the right to monitor, review or edit the contents, in order to guarantee compliance with the Terms and Conditions, as well as in observance of applicable laws and regulations. requirements.

Strahyd reserves the right to remove or disable access to any Content, at any time, without notice; however, without implying any obligation to do so.

Strahyd will maintain at all times its right to investigate violations by users, visitors or consumers of the Terms and Conditions that regulate the use of its platforms, as well as any conduct that affects or could affect the Services. At any time, Strahyd may consult and cooperate with the competent authorities to prosecute users who violate the law, remaining completely free to provide the information requested, without implying any violation of the Privacy Notice, since it mediates requirement of competent authority.

12. Intellectual Property Rights/DMCA Policy

Strahyd respects intellectual property rights and expects its users to do the same.

“Strahyd” is a trademark registered with the Mexican Institute of Industrial Property (IMPI), so the partial or total reproduction and commercialization of any product or service under this trademark is prohibited without the consent of its owner.

Any violation of industrial property laws will be punished in accordance with the rules that regulate the typical conduct carried out. The website, like the information disclosed by the owner, is governed by Mexican laws and is protected by national and international legislation on intellectual and industrial property.

The intellectual property rights over all the information contained on the Website, social networks, pamphlets, emails, advertising, mass or segmented media, graphic design, images, commercial notices, content, indexes and source code in HTML language or JavaScript, are property of Strahyd.

All industrial and intellectual property rights on the Website, social networks and any other means of dissemination or information are legally reserved and access to their use by its users should not be considered, in in any way, such as the granting of any license to use or right over any asset whose title or ownership corresponds to Strahyd.

The reproduction, copy, distribution, transformation, making available to the public, and any other activity that can be carried out with the information contained on the Website, social networks or any other printed or electronic media, as well as such as its design, presentation, whatever its purpose and the means used for it, without the express written authorization of Strahyd are prohibited.

All rights to exploit the “Strahyd” brand, as well as the information, design, graphics, components, purchasing experience and sales strategies for its owner, are reserved.

13. Links to Third Party Resources or Websites

The Services may contain links to third-party websites or resources. We provide these links only as a convenience to you and are not responsible for the content, products or services on those websites or resources or links displayed on such websites. You acknowledge sole responsibility and assume all risks arising from your use of third party websites or websites.

It is, therefore, the user's obligation to review and find out about the terms and conditions to which links to third-party websites or resources are subject.

14. Termination

Strahyd is legally authorized to terminate access, accounts and use of Services to users and/or consumers, unilaterally at its own discretion, at any time and without prior notice.

15. Disclaimers of Warranties

Strahyd does not offer any guarantee that the products or services meet the personal requirements of the client or user, nor does it guarantee their availability on an uninterrupted, secure or error-free basis. No warranty is made regarding the quality, accuracy, timeliness, truthfulness, integrity or reliability of any content.

Except as otherwise stated in the warranty terms, the products, services and content are provided “as is” without warranty of any kind. Without implying any recognition or limitation. Strahyd expressly disclaims any implied warranties of merchantability, intent for a particular purpose, quiet enjoyment and non-infringement, and any warranties arising from usage of trade.

16. Limitation of Liability

Neither Strahyd, nor any other party involved in the creation, production or delivery of the products, services or content offered on this website or related sales platforms, will be liable for any negligent, incidental or consequential damages; or for any possible damages for loss of profits, loss of revenue, loss of savings, business opportunity, loss of data or goodwill, service interruption, computer damage or system failure or the cost of substitute services of any kind that arise as a direct or indirect consequence of the use of the goods or services offered in accordance with these terms and conditions.

There will also be no liability arising from the inability of the user or consumer to use the services or the content of the product, under the terms to which the warranty or contract is subject, including negligence, and whether or not any party has been informed, regardless of that it is only a possibility of damage, reaching even the exemption of liability in the event that a limited remedy established in this document has failed in its essential purpose.

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you except if local law so provides.

In the case of minors, it will be the responsibility of their parents, guardians or guardians to ensure the correct use of the product and/or content, preventing them from having contact with the product and/or service without the supervision of an adult.

The consumer or user is solely responsible for allocating the use of the purchased good or service for the purpose for which it was designed or manufactured. Any use other than that for which the good or service offered is intended entails the loss of any warranty and implies the assumption by the purchaser of total responsibility for any direct or indirect damage caused to the product or to any person. For the purposes of the above, the purchaser must always use the good and/or service for the purpose for which it was created, and must have a duty of responsible care over it. Therefore, Strahyd is not responsible for any material or personal damage that may arise directly or indirectly from the misuse of the product or service by the purchaser. In any case, Strahyd's liability may not exceed the amount of the good or service purchased.

17. General Terms

These Terms and Conditions constitute the total and exclusive agreement between Strahyd and the acquirer of the products, services and content offered on the website, any of its subdomains or any other website operated by Strahyd. or on behalf of Strahyd, as well as any mobile or computer app, social networks or digital platforms operated or created by Strahyd.

Any notice or communication that Strahyd considers relevant, and that is related to the Terms and Conditions of this notice, may be delivered, if Strahyd determines, by email, or by means of a publication on its website updating the terms and conditions. conditions. For notices made by email, the date of receipt will be deemed the date on which such notice is transmitted.

Waiver of rights.
Strahyd's failure to enforce its rights, or its power to enforce them, will not be considered a waiver of its rights or powers. The right or legal power of Strahyd may only be considered waived if it is in writing, signed by an authorized representative of Strahyd and in an indubitable manner. Unless otherwise expressly established in this statement of Terms and Conditions, the exercise by any of the rights of any of the parties may be exercised without prejudice to those corresponding to the counterparty.

Compliance with laws.
The contracting parties must comply with all applicable laws, including, but not limited to, as applicable, the Law on Protection of Personal Data Held by Private Parties and its requirements related to obtaining the consent of the data provider, obtaining the consent of the interested parties and/or their parents or guardians, the response to the requests of the interested parties and the exercise of their ARCO rights, compliance with national and international data transfer laws and other requirements related to personal information, data localization, cookies and recordkeeping requirements.

18. Contact

For questions about the Terms and Conditions, Privacy Notice, Products or Services, please send an email to

*KueskiPay Terms and Conditions

The following terms and conditions apply to all orders placed by the customer to Comercializadora Strahyd Sa de CV through the website using the KueskiPay payment gateway

*OpenPay Terms and Conditions

The following terms and conditions apply to all orders placed by the customer to Comercializadora Strahyd Sa de CV through the website using the OpenPay payment gateway.
Credit or debit cards through and in accordance with Openpay policies.
Payment at selected points of sale according to Openpay policies.
SPEI/ Bank transfer through and in accordance with Openpay policies.

*PayPal Terms and Conditions

The following terms and conditions apply to all orders placed by the customer to Comercializadora Strahyd Sa de CV through the website using the PayPal payment gateway.


Promotion valid from November 17 to 27, 2023 and/or while supplies last. Seasonal promotion cannot be accumulated or combined with other promotions in existence. Discount coupons are for exclusive use on the page and its products. Promotional products include the same guarantee as a product purchased at regular price.

The same terms and conditions apply for any return and/or refund. The refund amount is equal to the price of the item for which it was purchased.

We reserve the right to refuse to process an order or cancel it due to suspected fraud or unauthorized or illegal activity. If we suspect fraudulent, unauthorized or illegal activities, we may reject your order or we may contact you at the telephone number or email address you provided to confirm your order. We also reserve the right to cancel any account or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

Privacy Policy

1. Purpose

Explain our online and offline information practices, the type of information we may collect, how we intend to use and share that information, and how you can choose not to use, correct or change that information.

The User accepts the provisions included in this Privacy Notice

2. General

Complying with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP); COMERCIALIZADORA STRAHYD, SA DE CV, informs you of this PRIVACY NOTICE, which applies to personal data collected with full consent of the owner and through which it informs you of the treatment/use that will be given to them.

COMERCIALIZADORA STRAHYD, SA DE CV with address at ______________, in this Mexico City, Mexico, Telephone +52 (55) 56582662 and website, designates (Daniel Chávez Jiménez) as Manager of the administration of the Data collected ) as well as the use given to them and their protection through the implementation of technical, administrative and physical security measures that allow you to protect your Personal Data against damage, loss, alteration, destruction, access or unauthorized use. authorized by you as the owner thereof.


"PERSONAL INFORMATION": Any information concerning an identified or identifiable natural person.

"RESPONSIBLE": Private natural or legal person who decides on the processing of personal data. In this case, COMERCIALIZADORA STRAHYD, SA DE CV

"IN CHARGE": Natural or legal person who, alone or jointly with others, processes personal data on behalf of the person responsible. In this case Daniel Chávez Jiménez.

"HEADLINE": The natural person to whom the personal data correspond.

3. Scope

This Notice applies to Personal Information processed by Strahyd, including Strahyd websites, mobile applications, internet platforms, social media and other online and offline offerings.

Personal information is any information relating to an identified or identifiable natural person. For Strahyd, the security of Users is our priority, which is why we protect their personal data through the use, application and maintenance of high technical, physical and administrative security measures. All persons whose responsibilities include processing personal information on behalf of Strahyd are expected to protect this data by complying with this Notice.

4. Transparency/Notice: Type of personal information collected, use

The type of personal information that we may collect directly from the User or from third-party sources, under the protection of our privacy practices, depend on the nature of the relationship that the Owner has with Strahyd and the applicable legal requirements.

Strahyd may obtain the Owner's Personal Data through their official identification (voter ID, passport, driver's license), birth certificate or CURP, proof of address, bank account statements, tax identification card, federal taxpayer registry, cards credit, debit or services.

The collection of Personal Data can be carried out in the following way:

• When the Owner goes to the Strahyd facilities
• In public databases
• By electronic means, websites, electronic portals, social media platforms, telephone and/or postal means.
• Through Public Access Sources, using, of course, the data as stipulated in this Federal Law on Protection of Personal Data Held by Private Parties.
• Through the interaction of the Owner with the services that Strahyd provides, participating in surveys, during events, requesting products, services or information.
• At the time the Owner navigates the website where Strahyd offers its services. In this case, passive information about your visit may be collected, including through cookies and similar technologies as described below.

Strahyd endeavors to collect information that is relevant for the purposes of the processing.


Personal information may be collected from current, future, former customers, users, visitors or guests.

Information provided directly.
It is collected when the Owner uses the services or participates in activities such as registering for a Strahyd account, requesting Services or Information, or when contacting us directly.

The information requested by Strahyd depends on the method of contact with the Owner, as detailed below:

a) Purchases: When purchasing our products, you may request information such as: name, email address, address associated with your credit/debit card, credit, debit or service card number, shipping destination address. The information regarding the cards is not stored; However, it must be provided.

b) Communication with us: When you choose to request information about our products or services, register for a newsletter, contact customer service or communicate with us, personal information would be collected such as: name, sex, gender, email address, phone number.

c) Surveys: The Owner may be contacted to participate in online surveys. If you decide to participate we may ask you for certain information that may include personal information. This information will be provided voluntarily and may be used to improve products, sites and/or services. The information requested consists of: name, sex, gender, email address, telephone number, personal address, marital status.

d) Publication on the Site: We collect the information that the Owner publishes through the site. This content is considered public.

e) Automatic data collection: Certain information may be collected automatically through our Services or other web analytics methods, such as your Internet Protocol (IP) address, cookie identifiers, mobile advertising identifiers, and other device identifiers that are automatically assigned to your computer or device when you access the Internet, browser type, operating system, Internet service provider, pages you visit before and after using our services, the date and time of your visit, the amount of time you passes on each page, information about the links you click and the pages you visit or view within the Services, and other actions taken through your use of the Services, such as preferences. To the extent devices transmit location data via GPS, Bluetooth or WiFi signals, we may also collect this data.

f) Promotion and raffles. From time to time we will partner with third parties on social media and online channels to sponsor sweepstakes and promotions. Terms and conditions will accompany each draw and promotion, and it is the responsibility of all entrants to carefully read the terms and conditions and privacy policies. If you choose to share your information to participate in a sweepstakes or promotion, your entry information may be shared with such third parties.

g) Information from other sources. We may receive information about you from other sources, including through third-party organizations and services, which may supplement the information you provide. This supplemental information may allow us to verify the information you have provided to Strahyd and enhances our ability to provide you with information about our business, products and services. For example, if you access third-party services, such as Facebook or Twitter, to log in to the Services or to share information about your experience with Strahyd, we may collect information from these third-party services in accordance with their privacy and authorization procedures. settings you establish with said services.


We acquire, retain, use and process the personal information collected from each Owner, for various purposes, including:

1. To provide requested products, services or information;
2. Administrative purposes;
3. Marketing products and services;
4. Research and development;
5. Sending direct mail, email and outbound telemarketing;
6. Sending advertising to mobile and electronic devices;
7. Prosecutors;
8. Billing;
9. Comparative market analysis;
10. Offer services;
11. Collections for products or services purchased;
12. Shipping of goods.


Strahyd, as well as third parties that provide content, advertising or other functionality on our services, may use cookies, pixel tags, local storage and other technologies to automatically collect information through the Services. We use technologies that are essentially small data files placed on your computer, tablet, mobile phone or other devices that allow us to record certain information each time you visit or interact with our site, services, applications, messaging and tools, and to recognize you at all times. devices to automatically collect information through the Services.

Cookies are small text files that are placed in visitors' computer browsers to store their preferences. Most browsers allow you to block and delete cookies. However, if you do so, the Site may not function properly.

Web Beacons: Strahyd may or may not use tracking technologies such as web beacons, similar to cookies, to collect data about your visits to the Site; These are small electronic images embedded in web content or email messages, which are not normally visible to Users and which allow us to generate almost personalized content to offer you a better experience when using our Site.

Analytics. We may also use Google Analytics and Google Analytics Demographics and Interest Reporting and other vendors to collect information about visitor behavior and visitor demographics on some of our Services, and to develop website content. Google Analytics data is not linked to any personal information. For more information about Google Analytics, visit You can opt out of Google's collection and processing of data generated by your use of the Services at

If you do not agree with any of the conditions established here, the user can always change the settings of their browser.

Our uses of such technologies fall into the following general categories:

Operationally necessary. We may use cookies, web beacons or other similar technologies that are necessary for the operation of our sites, services, applications and tools. This includes technologies that allow you to access our site, services, applications and tools; that are required to identify irregular site behavior, prevent fraudulent activities and improve security; or allow you to use our features, such as shopping carts, saved search or similar features.

Related to performance. We may use cookies, web beacons or other similar technologies to evaluate the performance of our websites, applications, services and tools, including as part of our analytics practices to help us understand how our visitors use our websites and determine whether you have interacted with our messages, determine whether you have viewed an article or link, or to improve our website content, applications, services or tools;

Related to functionality. We may use cookies, web beacons or other similar technologies to enable us to offer you enhanced functionality when you access or use our sites, services, applications or tools. This may include identifying you when you log in to our sites or tracking your preferences, interests or past items viewed so that we can improve the presentation of content on our sites; and

Related to advertising or segmentation. We may use our own or third-party cookies and web beacons to deliver content, including advertisements relevant to your interests, on our sites or on third-party sites. This includes using technologies to understand the usefulness to you of the advertisements and content that has been delivered to you, for example, whether you have clicked on an advertisement.

If you wish to opt out of the Technologies we employ on our sites, services, applications or tools, you may do so by blocking, deleting or disabling them as permitted by your browser or device.


The Site may contain links to other websites and other websites may reference or link to our Site or other Services. These other domains and websites are not controlled by us. Strahyd does not endorse or make any representations about third party websites or social media platforms. We encourage our users to read the privacy policies of each and every website and application with which they interact. We do not endorse, evaluate or approve, and are not responsible for the privacy practices or the content of such websites or applications. Visiting these other websites or applications is at your own risk.

The Site and our other Services may also contain links and interactive features with various social media platforms. If you already use these platforms, their cookies may be set on your device when you use our Site or other Services. You should be aware that personal information that you voluntarily include and transmit online on a publicly accessible blog, chat room, or online social media platform, or that you share in an open forum, may be viewed and used by others without permission. no restrictions. We cannot control such uses of your information when we interact with a social media platform, and by using such services, you assume the risk that the personal information provided by you may be viewed and used by third parties for any number of purposes.

5. Transfer of Personal Data

Strahyd may disclose your personal data to third parties who, by virtue of the services and products offered, need to know them to fully comply with them.

The Owner authorizes Strahyd to transfer its information, including sensitive information, with the third party(s) that it mutually designates, to store or preserve the data collected either in physical or digital form, for the generation of advertising, marketing, collection of goods or services, shipment of goods, invoicing, and in any case the Third Party must be informed of the privacy notice that governs the information of the Owner, as well as the purposes to which its treatment is subject.

Strahyd may disclose your information to competent authorities in terms of applicable law; Any transfer of your personal data without consent will be carried out in accordance with Article 37 of the LFPDPPP.

6. Options and Means to Limit Use or Disclosure of Data

Strahyd has implemented administrative, technical and physical security measures to protect your personal data, which we also require to be complied with by the service providers we hire. You may limit the use or disclosure of your personal data by sending an email to indicating in the body of the email your full name and what information you wish not to be disclosed. If your request proceeds, you will be registered on the list. of exclusion.

7. Opt-Out

You have the right to opt-out of certain uses and disclosures of your personal information. Where you have consented to the processing of your personal information or confidential information by Strahyd, you may withdraw that consent at any time and opt out of further processing by contacting

Even if you opt out, we may still collect and use non-personal information regarding your activities on our sites and/or information from advertisements on third-party websites for non-interest advertising purposes, such as to determine the effectiveness of advertisements. .

If you receive an unwanted email from us, you can use the unsubscribe link at the bottom of the email to opt out of receiving future emails.

As noted above, you can stop or restrict the placement of cookies on your computer or delete them from your browser by adjusting your web browser preferences.

8. Means to exercise the rights of access, rectification, cancellation or opposition (ARCO Rights)

Any Owner or, where applicable, their legal representative, may exercise ARCO rights.
The owner has the right at all times to access their personal data (Art. 23).
The Owner of the data has the right at all times to Rectify it when it is inaccurate or incomplete (Art 24).
The Owner has the right at all times to Cancel his/her personal Data (Art. 25).
The Owner has the right at all times to Oppose the processing of their Data (Art. 27).

You can send an email to at any time to exercise your Rights of Access, Rectification, Cancellation or Opposition (ARCO Rights). To exercise the Arco Rights, you (or your legal representative) must submit the request, identifying yourself with the following information:

1. Username or owner.
2. Address of the user or owner or other means to communicate the response to your request.
3. Documents that prove your identity (IFE/INE or passport) and, where applicable, documents that prove the legal representation of the applicant.
4. A clear and precise description of the information/data on which you are trying to exercise your ARCO rights and the rights you would like to exercise.
5. Any other element that facilitates the location of your Personal Data

So that you can revoke or limit the consent you have given us for the processing of your personal data, including those considered sensitive information, at any time, so that we stop using them, with the exception of those established in Article 10 of the LFPDPPP, in order for Strahyd to be able to respond to your revocation request, you must provide the aforementioned information in writing.

Strahyd will respond to your request within a maximum period of ten business days following receipt of your revocation request, and will inform you of its origin, by sending an email to the email address indicated by you in your request.

If one or more of the documents listed above are not included, and/or the documents have errors or omissions, Strahyd will notify you within 3 business days of receiving the request and request the missing documents and/or corrections. relevant; will have 5 business days from this notification to provide updated information, otherwise the request will be deemed not submitted.

The Owner of the Personal Data may, if he considers that his right to protection of personal data has been harmed by the improper processing of his personal data, file his corresponding complaint or complaint with the National Institute of Transparency, Access to Information and Protection of Personal Data, INAI.

9. Information Security

We take steps to ensure that your information is treated securely and in accordance with this Privacy Notice, under a policy of diligent care. Unfortunately, the Internet cannot be guaranteed to be 100% secure and we cannot guarantee the security of any information you provide to us.

We accept no liability for unintentional disclosure.

By using the Site or providing us with personal information, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Site. If we become aware of a breach of a security system, we may attempt to notify you electronically by posting a notice on the site or by sending you an email. You may have a legal right to receive this notice in writing.

10. Retention

Strahyd retains the Personal Information we receive as described in this Notice for as long as you use our Services or as necessary to fulfill the purposes for which it was collected, provide our products and services, resolve disputes, establish legal defenses, conduct audits. , pursue legitimate business purposes, enforce our agreements and comply with applicable laws.

11. Privacy of Minors

We do not knowingly collect, maintain or use Personal Information from minors, and no part of the Site is directed to minors. If you become aware that your minor child has provided us with personal information without your consent, you may alert us at If we learn that we have collected Personal Information from minors, we will take immediate steps to delete such information and terminate the minor's account.

To access this Site, it is essential that any minor be accompanied by his or her parent or guardian, or by someone who exercises parental authority. Strahyd is not responsible for the unintentional collection of personal information from minors, for which it will act in accordance with the provisions of the Law on Protection of Personal Data Held by Private Parties.

12. International Users

By using the Site, you will transfer data to the United Mexican States. By choosing to visit the Site, use the Services or otherwise provide us with information, you agree that any dispute arising in connection with Strahyd or the Site over the Privacy or the Terms contained in this Privacy Notice, will be governed by the laws of the United States of Mexico.

13. Modifications to the Privacy Notice

Strahyd reserves the right to make modifications to these Privacy policies at any time.

This Privacy Notice may be modified, changed or updated due to, among other things, new legal requirements; own needs of the Company, for the products or Services we offer; due to our privacy practices, changes in our business model, or for other reasons.

Any modification to this Privacy Notice will be notified to you through any of the following means: written communication sent to your address; by the email you indicate; a message to your mobile phone; a message made known through the Site or any electronic means you use to carry out transactions; or, in newspapers with wide circulation at the Company's registered office.

In the event that the Owner does not expressly express his opposition to the changes made to the Privacy Notice, it will imply that the Owner has read, understood and agreed to the terms set forth therein, which constitutes his consent to the changes established in said updates regarding the processing of your Personal Data for the purposes of the LFPDPPP and other applicable legislation.



The warranty policy is backed by the quality of STRAHYD products under the legally established terms, for a specific period (ten years) and from the date of purchase.

Our luggage is built to last, we use high quality components and subject it to various strength and durability tests, which is why we back our products with a ten-year warranty from the date of purchase.

To request a warranty application, please inform STRAHYD through the website: or by email:

Warranty coverage:

• Ten years from the date of purchase for defects in materials or manufacturing.

• Factory defect coverage on the casing, wheels, handles, telescopic handles, zippers and pulls.

• Replacement of defective parts in luggage, if only one part is defective, we will only replace the defective part.

• The warranty only extends to the original owner of the luggage and is non-transferable.


• Cosmetic damage from normal use, scratches, dents, dings, scuffs, stains, color changes, normal wear and tear (including interior lining), or other non-functional changes in the appearance of the product that occur with the handling and use of luggage and that do not affect the functionality of the product.

• Damage determined to have been due to intentional abuse, modification, tampering and/or alteration beyond what could be considered normal handling and use.

In case of claim:

• If a part breaks or is no longer usable, we will send you a replacement part (as applicable to parts covered by warranty), with simple installation instructions.

• We cannot guarantee exact replacement for limited edition, discontinued or out of stock items.

• You must provide us with evidence of defects when requested to proceed with the warranty application request.

• You must provide us with evidence of defects when requested to proceed with the warranty application request.

Warranty cancellation:

• When the use, care and handling of the product has been used in a manner other than its original function.

• When the product has been used beyond its capacity, abused, hit, exposed to humidity, damaged by any liquid or corrosive substance, as well as any other failure attributable to the consumer.

• When the product has been disassembled, modified or repaired by unauthorized persons.

• When the failure is caused by normal wear of the parts due to use.

• When we determine that a claim is dishonest or fraudulent.

Shipping & Returns

What are the shipping methods and costs?

Shipping options may vary based on delivery address, time of your purchase, and item availability.

When processing your purchase, we will show you the available shipping methods and the probable delivery dates of your order.

We have free standard shipping, but if your order is urgent you can consider selecting the express shipping option, keep in mind that the cost would have to be borne by you.

When will I receive my order?

Your order will be shipped from our warehouse within one business day. Once your order leaves our warehouse, delivery time depends on the shipping method chosen. If you choose our standard free shipping option, your order will arrive approximately within 1-5 business days, depending on your location.

All orders are shipped on business days, so if your order was placed on a weekend or holiday, it will be shipped the next business day.

Additionally, when placing your order, we will inform you by email when your order has been received, when your order has left our warehouse and you will be able to track the status of the order.

What if I'm not convinced about my purchase?

We are sure that you will love your Strahyd, but for us, that you are happy and convinced with your purchase is the most important thing. That is why you have 30 days from the date of receipt of the order to return any STRAHYD brand product.

This return will be accepted as long as the product has no marks of use, scratches, dents, damage caused by third parties and that the products are in the original conditions in which they were received, with their original packaging, labels and packaging and without damage.

Please note that the cost of the return will be at your expense and we do not offer refunds for shipping costs, you will only be refunded the cost of the returned item. However, we will be happy to help you in your return process.

In case of return, please send an email to so we can advise you with the process.

What are the exchange and return policies?

If you ultimately decide that our STRAHYD product is not for you, you have 30 days from the shipping date to make any return.

This return will be accepted as long as the product has no marks of use, scratches, dents, damages caused by third parties and that they are in the original conditions in which they were received, with their original packaging, labels and packaging and without damage.

Whether you prefer to change the color of the item or make an exchange for a product of a different price, you must request a return and make a new purchase.

Write to us to complete the return process:

What happens if I want to cancel or modify an order?

Our orders are processed immediately. So once the order is placed no changes or cancellations can be made.

What if I want to change my delivery address?

Our orders are processed immediately and therefore cannot be modified.

You decided to buy the Set but do you only want to keep one of the products?

If you have purchased two items as part of our Set and wish to return only one of the items in the set, the price difference between the full price item and the discount for purchasing as a set will be deducted from the refund.

If my product is personalized, can I make a return?

Personalized products cannot be returned or exchanged, as they are made to order. However, the product warranty may apply.

When can I expect my refund?

Refunds are processed within 10 days. It takes an additional 1 to 2 days to make the refund to your payment account. Your bank or credit/debit card company may require additional time to process your refund. You will be notified via email when we have processed the returned products and you will receive your refund using the same method you used to pay for the products.

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