legal
What do we use your information for?
1. Terms Agreement
The use of our services and/or the purchase of the products that are offered by this means, entails the express acceptance by the consumer and/or user of our Terms and Conditions, being, therefore, subject to them.
The Terms and Conditions set out below, together with any other information or policy displayed on this website, or any other document where reference is made to these Terms and Conditions, establish the legal terms applicable to the use that the consumer or user makes. of our Website www.strahyd.com.mx, any of its subdomains or any other website that is operated by Strahyd or on our behalf, as well as any mobile or computer app created by Strahyd or on its behalf, including platforms of the internet and social networks.
It is important that the user or consumer carefully read and understand these Terms and Conditions before using the Services provided by Strahyd or before making any purchase. By using the Services or generating any purchase, the user or purchaser expressly accepts these Terms and Conditions. If these Terms and Conditions are not accepted or are not understandable to you, the Services should not be used or purchases should be made, it being important that you leave the Website immediately or, conversely, if you continue to use service or a purchase is made, entails an express statement of being over 18 years of age, expressing their agreement and acceptance of these Terms and Conditions.
2. Privacy Policy
For more information on how we collect, use and disclose information from our users, you can consult our Privacy Notice at the following web address (www.strahyd.com.mx/políticasdeprivacidad). By using our services and/or purchasing the products we offer, you expressly acknowledge and accept the terms of our published Privacy Notice, being subject to them.
3. Changes to the Terms or Services
The Terms and Conditions are subject to change, at any time, without prior notice, according to the needs of the provider of the products and/or services, remaining available to the client in its updated version, at the address: www.strahyd.com .mx/terminosycondiciones, and to which the purchases of goods and/or services offered will be subject, being the client's obligation to review them before making any purchase or using our services.
4. Who can use the service?
The services offered may only be used by persons of legal age, with legal capacity to contract; or, in the case of being minors, the purchase of the product and/or service must be made through the person exercising guardianship or parental authority.
Consumers may register their information and create a special user account, in order to activate specific functions on the services and/or products offered, such as: register for gifts, activate or find out about temporary promotions, publish product reviews, among others.
5. Feedback
Complaints, comments or suggestions may be sent to be addressed to the email privacidad@strahyd.com. The comments, complaints and/or suggestions that are sent through the designated means may be used by the service provider for any purpose, including to make improvements to the products and/or services offered, but at all times subject to the terms of the privacy notice.
6. Purchase of Products
The products and/or services offered by Strahyd can be purchased by the consumer by accessing our online store on the Website www.strahyd.com Published prices, products and their specifications are subject to change without prior notice.
With the formalization of the purchase by the consumer, Strahyd and/or the payment processor are authorized to collect the amount indicated in the final transaction, including the price of the product and/or service and any additional charges that may arise and which will be detailed in the total bill prior to payment. In certain cases, the consumer may be asked to provide additional information relevant to the transaction such as credit card number, expiration date, email and postal addresses, address, among others; the above for billing and notification. The consumer declares to have the right to use any of the payment methods presented in said payment information, as long as they are accepted by STRAHYD.
When carrying out any transaction at the request of the consumer, he authorizes STRAHYD to provide his payment information to third parties, in order to be able to complete the transaction.
To purchase products you must be 18 years of age and have a valid credit or debit card number. When placing an order, you agree that all the details provided are true and accurate, that you are of legal age, that you are the authorized user of the credit or debit card with which the order is placed and that there are sufficient funds to cover the cost of the order and, where appropriate, the shipping costs and auxiliary services. To do this, the website will give you a detail prior to payment about the order, the data provided and the cost itemized, which can be corrected before proceeding with the payment.
Strahyd, either directly or through the payment processor, may request additional information to verify the identity of the buyer, before completing the transaction.
The prices of the products can be shown in Mexican pesos or US dollars, depending on their location. The prices shown in Mexican pesos include the Value Added Tax; However, those shown in United States of North America dollars are subject to the application of the corresponding tax (TAX or VAT), but at all times, before making the payment, you will be able to appreciate the breakdown of the final amount.
Products purchased through the Website will be shipped to the address designated by the buyer as the shipping address during the purchase process. Shipping restrictions may apply. If there are applicable shipping fees, they will be displayed during the checkout process and prior to checkout.
Products purchased through the website may be returned by the consumer, as long as they adhere to Strahyd's return policy.
The products are covered by a limited warranty, as described in the Warranty Terms section.
7. Shipping
Standard national shipments within the Mexican Republic will be free. However, the user may choose an express delivery option, the cost of which will then be borne by him.
Shipping options vary based on delivery address, time of purchase, and item availability. At the time of processing the purchase, the shipping methods available and the probable delivery dates of each order will be displayed.
Orders will be shipped from Strahyd warehouses within one business day. Once the order leaves the warehouse, the delivery time will depend on the chosen shipping method. If the standard free shipping option is chosen, the order will arrive within approximately 1-5 business days, depending on the location chosen for delivery.
All orders are shipped on business days, so weekends or holidays are not counted, even if the order was placed on those dates.
At the time of the purchase, Strahyd will inform the designated email, the dates on which the order has been received, when it has left the warehouse and the status of each order, for monitoring purposes.
Any delay in the delivery of orders will not imply an obligation for Strahyd to compensate the consumer, nor in the payment of damages and/or losses.
8. Changes and Returns
The buyer has 30 (thirty) days from the date of receipt of the order to return any Strahyd brand product.
The return will be accepted as long as the product does not have signs of use, scratches, dents, damages caused by third parties and that the products are in the original conditions in which they were received, with their original packaging, labels and packaging and without damage. .
The cost of the return will be borne by the buyer. In the same way, in the reimbursement that is made, the purchase shipping costs will be deducted; Therefore, only the cost of the returned item will be refunded, deducting the shipping costs.
For the return, the buyer must send an email to hola@strahyd.com. The email must specify the order number, photograph of the product and reason for the return.
In the event that the buyer decides to make a product change, he must abide by the terms of return of the product and make a new purchase.
Since purchase orders are processed immediately, there is no possibility to change the product, cancel the purchase, or change the delivery address.
9. Discount Codes, Brand Ambassadors (Influencers)
From time to time and without notice, Strahyd may offer discount codes or offers that may be redeemed for product purchases on the Website, always subject to expiration dates, product exclusions, and any other restrictions Strahyd determines. Discount codes are not transferable, cannot be exchanged for cash, cannot be combined with other offers, cannot be used on non-brand sites or products offered on our website, cannot be They cannot be transferred or negotiated with third parties, they do not generate additional points, they cannot be used outside the validity period, and their replacement cannot be requested.
On certain occasions, Strahyd may engage as a means of promoting its products and/or services spokespersons, brand ambassadors, influencers or others who have been compensated or incentivized to speak on behalf of our brand. In these cases, the consumer may receive, through these individuals, who may have been compensated by Strahyd, a discount code, which may be valid under the corresponding terms, conditions and validity, according to this notice.
10. Content Ownership, Liability, Removal
Content, for the purposes of this notice, is defined as: those texts, graphics, images, music, software, audio, video, works of authorship of any kind and information or other materials that are published, generated, provided or made available to through Strahyd's Service provision platform and website.
User Content means: any content that website visitors provide to be made available through the STRAHYD service platform, including product reviews and opinions. This also includes content that refers to Strahyd, its products or services that are delivered or made available through third party websites or platforms.
The fact that the user and/or consumer insert any comment or content through any of the channels provided by Strahyd for this purpose does not entail an obligation towards Strahyd to insert or maintain it on its website.
Users and/or consumers may not claim any ownership rights over any User Content provided to Strahyd by any of the means provided for it, since the fact of publishing or providing it implies the assignment of its authorship by the consumer or user, for the benefit of Strahyd.
Strahyd and its licensors exclusively own all right, title and interest in and to the Services and the Content, including all associated intellectual property rights. Therefore, the user and/or consumer does not reserve any right over them, under the understanding that the transaction that is held between Strahyd and the consumer, such as the sale of a product or service, does not entail the transmission of no intellectual property rights; For example, it does not imply the transmission of any trademark right or exploitation thereof, or utility models, or commercial notices, among others.
You acknowledge that the Services, Products and Content are protected by copyright, trademark and other laws.
The user agrees not to delete, alter or hide any copyright, trademark, commercial notices, utility model, commercial notices, service mark or other proprietary rights notices incorporated or accompanying the Services or the products offered, remaining obliged not to alter its content for marketing and/or advertising purposes.
Any user content that is communicated or entered through the platforms provided for this purpose by Strahyd, entails the express granting to Strahyd of a non-exclusive, transferable, worldwide and royalty-free license, with the right to use, copy, modify and create derivative works based on publicly distributing publicly displaying and performing your user content in connection with the operation and provision of the Services and Content to you and other visitors to the Website. Similarly, the user or consumer will be subject to the policies set forth in this paragraph when the communication of user content is carried out through Strahyd's social networks.
The user is solely responsible for the User Content that enters the Strahyd platforms, including social networks. You represent and warrant that you own all intellectual property rights necessary to license your User Content to Strahyd. You also represent and warrant that your User Content does not infringe, misappropriate, subvert, or violate any intellectual property rights of any third party; being, in any case, responsible for damages that may arise from the infringement of the industrial property rights that it holds as its own, entering them into the platforms provided by Strahyd, and that are owned by a third party, or that are claimed by a third party who claims to have a better right.
11. General Prohibitions and Execution Rights in favor of Strahyd
Post, upload, submit or transmit any User Content that: infringes, violates any third party's copyright, trademark, trade secret, moral rights or other intellectual property rights, rights of publicity or privacy; violates or encourages any conduct that violates any applicable law or regulation, or that is liable to give rise to civil liability; or, that is fraudulent, false or misleading, defamatory, obscene, pornographic, vulgar or offensive; promotes discrimination, intolerance, racism, hatred, harassment or harm against any individual or group, whether or not they are considered vulnerable; threatening or promoting violence or actions that threaten any person or entity; promote illegal or harmful activities or substances, as well as animal abuse, hatred based on sexual preference, gender, religious beliefs, ethnic origin, marital status, among others.
The use, demonstration, publication or association of the Strahyd brand with that of any third party, as it is a registered trademark, together with its design or logo, is prohibited without the express written consent of Strahyd. Likewise, the use of the information contained on the platforms and on the Strahyd website by third parties without the authorization of its owner is prohibited.
The user undertakes to refrain from jeopardizing the security of the website and the information collected by Strahyd, through the use or introduction of malware or technological or computer systems created for this purpose, or that as any of its functions could compromise the security of the website and/or the information stored on it. Derived from the foregoing, it is prohibited for the user to access or alter the computer systems, test the vulnerability of Strahyd's computer systems, violate security or authentication measures, try to access or try to download the services through data mining tools, software or any other means that may compromise the information on the website and/or its performance.
The sending of unauthorized or unsolicited advertising, as well as promotional materials, emails, junk mail, spam, chains, or any other form of communication that is not intended for the purchase or information of the goods and/or is prohibited. or services offered by Strahyd.
The use of meta tags, any hidden text, or metadata utilizing the trademark, logo, URL, or product name without the express written consent of Strahyd is strictly prohibited.
The use of the Services or the Content, in whole or in part, for any commercial purpose or for the benefit of a third party, or in any manner that is not expressly permitted in the Terms and Conditions, is prohibited.
The user, visitor or consumer are not authorized to alter or use the IP address of the website belonging to Strahyd; much less to introduce it as a header or part of any email publication, web page, newsgroup, advertisement, banner, or in any other way that involves sending altered, misleading, false information or without express written approval from Strahyd.
The user, visitor or consumer may not interfere or attempt to interfere in the access of any other user, nor in the host or network; You shall refrain from sending viruses, overloading, flooding, spam, or mail bombing services, or collecting, attempting to collect, or storing any personally identifiable information about other users.
You must not impersonate the identity of a third party for the creation of a profile or user.
You must refrain from violating any applicable law or regulation, or encourage or allow any other person to encourage violations of applicable laws.
Strahyd is relieved of any type of responsibility regarding monitoring the access or use of Services, as well as its Content. You are not obligated to review or edit any Content; however, Strahyd, by its own decision and without entailing any obligation, reserves the right to monitor, review or edit the contents, in order to guarantee compliance with the Terms and Conditions, as well as in observance of the applicable laws and their requirements.
Strahyd reserves the right to remove or disable access to any Content, at any time, without notice; However, this does not imply any obligation to do so.
Strahyd will maintain at all times its right to investigate violations by users, visitors or consumers of the Terms and Conditions that regulate the use of its platforms, as well as any conduct that affects or could affect the Services. At any time, Strahyd may consult and cooperate with the competent authorities to prosecute users who violate the law, remaining in absolute freedom to provide the information that is required, without this implying any violation of the Privacy Notice, since it mediates requirement of competent authority.
12. Policy on Intellectual Property Rights / DMCA
Strahyd respects intellectual property rights and expects its users to do the same.
"Strahyd" is a trademark registered with the Mexican Institute of Industrial Property (IMPI), for which the reproduction and partial or total commercialization of any product or service under this trademark is prohibited without the consent of its owner.
Any violation of industrial property laws will be penalized in accordance with the rules that regulate the typical conduct carried out. The website www.strahyd.com.mx, like the information disclosed by the owner, is governed by Mexican law and is protected by national and international legislation on intellectual and industrial property.
Intellectual property rights over all the information contained on the Website, social networks, pamphlets, emails, advertising, mass or segmented media, graphic design, images, commercial notices, content, indexes and source code in HTML or JavaScript, are property of Strahyd.
All industrial and intellectual property rights on the Website www.strahyd.com.mx, social networks and any other means of dissemination or information are legally reserved and access to its use by its users should not be considered, in any form, including the granting of any license to use or right over any asset owned or owned by Strahyd.
The reproduction, copying, distribution, transformation, making available to the public, and any other activity that can be carried out with the information contained in the Website www.strahyd.com.mx, social networks or any other printed or electronic media, as well such as its design, presentation, whatever its purpose and the means used for it, without the express written authorization of Strahyd are prohibited.
All rights to exploit the "Strahyd" brand, as well as the information, design, spelling, components, shopping experience and sales strategies for its owner are reserved.
13. Links to Third Party Resources or Websites
The Services may contain links to third party websites or resources. We provide these links for your convenience only and are not responsible for the content, products or services on those websites or resources or links displayed on such websites. You acknowledge sole responsibility and assume all risk arising from the use of or use of third party websites.
It is, therefore, the user's obligation to review and learn about the terms and conditions to which links to third-party websites or resources are subject.
14. Termination
Strahyd is legally authorized to cancel the access, accounts and use of Services to users and/or consumers, unilaterally at its own discretion, at any time and without prior notice.
15. Disclaimer of Warranties
Strahyd does not offer any guarantee that the products or services will meet the personal requirements of the client or user, nor does it guarantee their availability in an uninterrupted, secure or error-free manner. No warranty is made as to the quality, accuracy, timeliness, truthfulness, completeness, or reliability of any content.
Except as otherwise stated in the warranty terms, the products, services, and content are provided “as is” without warranty of any kind. Without implying any recognition or limitation. Strahyd expressly disclaims any implied warranties of merchantability, fitness for a particular purpose, quiet enjoyment, and non-infringement, and any warranties of merchantability.
16. Limitation of Liability
Neither Strahyd, nor any other party involved in the creation, production or delivery of the products, services or content offered on this website or related sales platforms, will be liable for any culpable, incidental or consequential damages; nor for any potential damages for loss of profits, loss of income, loss of savings, business opportunity, loss of data or goodwill, interruption of service, computer damage or system failure or the cost of substitute services of any kind. that arise as a direct or indirect consequence of the use of the goods or services offered in accordance with these terms and conditions.
Neither will there be liability derived from the inability of the user or consumer to use the services or the content of the product, under the terms to which the guarantee or contract is subject, including negligence, and whether or not any party has been informed, regardless that it is only a possibility of damage, even reaching the exemption from liability in the event that a limited remedy established in this document has failed in its essential purpose.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you, except to the extent provided by local law.
In the case of minors, it will be the responsibility of their parents, guardians or managers to ensure the correct use of the product and/or content, preventing them from having contact with the product and/or service without adult supervision.
The consumer or user is solely responsible for allocating the use of the purchased good or service for the purpose for which it was designed or manufactured. Any use other than that for which the good or service offered is intended, entails the loss of any guarantee and implies the assumption by the purchaser of full responsibility for any direct or indirect damage caused to the product or to any person. For the purposes of the foregoing, the purchaser must always allocate the good and/or service for the purpose for which it was created, and must have a duty of responsible care over it. Therefore, Strahyd is not responsible for material or personal damage that may derive directly or indirectly from the misuse of the product or service by the purchaser. In any case, Strahyd's liability may not exceed the amount of the good or service purchased.
17. General Terms
These Terms and Conditions constitute the total and exclusive agreement between Strahyd and the purchaser of the products, services and content offered on the website www.strahyd.com.mx, any of its subdomains or any other website that is operated by Strahyd or on behalf of Strahyd, as well as any mobile or computer apps, social media or digital platforms operated or created by Strahyd.
Warning.
Any notice or communication that Strahyd considers relevant, and that is related to the Terms and Conditions of this notice, may be delivered, if Strahyd so determines, by email, or through a publication on its website updating the terms and conditions. conditions. For notifications made by email, the date of receipt will be considered the date on which such notification is transmitted.
Waiver of rights.
Strahyd's failure to enforce its rights, or the power to enforce them, will not be considered a waiver of its rights or powers. The right or legal power of Strahyd may only be deemed waived, if it is in writing, signed by an authorized representative of Strahyd and in an indubitable manner. Unless expressly established otherwise in this statement of Terms and Conditions, the exercise by any of the rights of any of the parties, may be exercised without prejudice to those that correspond to its counterpart.
Law enforcement.
The contracting parties must comply with all applicable laws, including, among others, as appropriate, the Law on Protection of Personal Data Held by Private Parties and its requirements related to obtaining the consent of the data provider, obtaining the consent of the interested parties and/or their parents or guardians, the response to the requests of the interested parties and the exercise of their ARCO rights, compliance with national and international data transfer laws and other requirements related to personal information, data location, cookies and record keeping requirements.
18. Contact
For questions about the Terms and Conditions, Privacy Notice, Products or Services, please send an email to privacidad@strahyd.com.
*KueskiPay Terms and Conditions
The following terms and conditions apply to all orders made by the customer to Comercializadora Strahyd Sa de CV through the website using the KueskiPay payment gateway https://www.kueskipay.com/tyc
*OpenPay Terms and Conditions
The following terms and conditions apply to all orders made by the customer to Comercializadora Strahyd Sa de CV through the website using the OpenPay payment gateway.
Credit or debit cards through and according to Openpay policies.
Payment at selected points of sale according to Openpay policies.
SPEI / Bank transfer through and according to Openpay policies.
*Terms and Conditions PayPal
The following terms and conditions apply to all orders made by the customer to Comercializadora Strahyd Sa de CV through the website using the PayPal payment gateway.
https://www.paypalobjects.com/marketing/ua/pdf/ES/es/ua-121620.pdf