Terms and Conditions

What do we use your information for?

The use of our services and/or the purchase of the products offered through this means entails the express acceptance by the consumer and/or user of our Terms and Conditions, being, therefore, subject to them.


The Terms and Conditions set forth below, together with any other information or policies displayed on this website, or any other document where these Terms and Conditions are referred to, establish the legal terms applicable to the use that the consumer or user makes. of our Website www.strahyd.com.mx, any of its subdomains or any other website that is operated by Strahyd or on our behalf, as well as any mobile or computer app created by Strahyd or on its behalf, including platforms of the internet and social networks.


It is important that the user or consumer carefully read and understand these Terms and Conditions before using the Services provided by Strahyd or before making any purchase. By using the Services or generating any purchase, the user or purchaser expressly accepts these Terms and Conditions. If you do not accept these Terms and Conditions or they are not understandable to you, you should not use the Services or make purchases, and it is important that you leave the Website immediately or, on the contrary, if you continue using service or a purchase is made, entails an express declaration of being over 18 years of age, expressing your agreement and acceptance of these Terms and Conditions.

For more information about how we collect, use and disclose information about our users, you can consult our Privacy Notice at the following web address (www.strahyd.com.mx/politicasdeprivacidad). By using our services and/or purchasing the products we offer, you expressly acknowledge and accept the terms of our published Privacy Notice, being subject to them.

The Terms and Conditions are subject to change, at any time, without prior notice, according to the needs of the offerer of the products and/or services, remaining available to the client in their updated version, at the address: www.strahyd.com .mx/terminosyconditions, and to which purchases of goods and/or services offered will be subject, and it is the customer's obligation to review them before making any purchase or using our services.

The services offered may be used only by people of legal age, with the legal capacity to contract; or, if they are minors, the purchase of the product and/or service must be made through the person who exercises guardianship or parental authority.

Consumers may register their information and create a special user account, in order to activate specific functions on the services and/or products offered, such as: register for gifts, activate or find out about temporary promotions, publish product reviews, among others. others.

Complaints, comments or suggestions may be sent to the email privacy@strahyd.com for response. The comments, complaints and/or suggestions sent through the designated means may be used by the service provider for any purpose, including to make improvements in the products and/or services offered, but at all times subject to the terms of the privacy notice.

The products and/or services offered by Strahyd can be purchased by the consumer by accessing our online store on the Website www.strahyd.com The published prices, products and their specifications are subject to change without prior notice.

With the formalization of the purchase by the consumer, Strahyd and/or the payment processor is authorized to charge the amount indicated in the final transaction, including the price of the product and/or service and any additional charge that may arise and which will be detailed in the account total prior to payment. In certain cases, the consumer may be asked to provide additional information relevant to the transaction such as credit card number, expiration date, email and postal addresses, address, among others; the above for billing and notification. The consumer declares that he or she has the right to use any of the payment methods presented in said payment information, as long as they are accepted by STRAHYD.

When carrying out any transaction at the consumer's request, the consumer authorizes STRAHYD to provide their payment information to third parties, in order to be able to complete the transaction.

To purchase products you must be 18 years of age and have a valid credit or debit card number. By placing an order, a commitment is made that all details provided are true and accurate, that you are of legal age, that you are the authorized user of the credit or debit card with which the order is placed, and that there are sufficient funds to cover the cost of the order and, where applicable, shipping costs and auxiliary services. To do this, the website will give you a detail prior to payment about the order, the data provided and the broken down cost, which can be corrected before proceeding with the payment.

Strahyd, either directly or through the payment processor, may request additional information to verify the identity of the buyer before completing the transaction.

Product prices may be displayed in Mexican pesos or United States dollars, depending on your location. Prices shown in Mexican pesos include Value Added Tax; However, those shown in dollars of the United States of North America are subject to the application of the corresponding tax (TAX or VAT), but at all times, before making the payment you will be able to see the breakdown of the final amount.

The shipment of products purchased through the Website will be made to the address designated by the buyer as the shipping address during the purchase process. Shipping restrictions may apply. If there are applicable shipping rates, they will be shown during the checkout process and prior to completion.

Products purchased through the website may be returned by the consumer, as long as they adhere to Strahyd's return policy.

The products are covered by a limited warranty, as described in the Warranty Terms section.

Standard national shipping within the Mexican Republic will be free. However, the user may choose an express shipping option, the cost of which will then be at his or her expense.

Shipping options vary based on delivery address, time of purchase, and item availability. When processing the purchase, the available shipping methods and probable delivery dates for each order will be displayed.

Orders will be shipped from Strahyd warehouses within one business day. Once the order leaves the warehouse, delivery time will depend on the shipping method chosen. If the standard free shipping option is chosen, the order will arrive approximately within 1 to 5 business days, depending on the location chosen for delivery.

All orders are shipped on business days, so weekends or holidays are not counted, even if the order was placed on those dates.

At the time of making the purchase, Strahyd will inform the designated email address of the dates on which the order has been received, when it has left the warehouse and the status of each order, for tracking purposes.

Any delay in the delivery of orders will not imply an obligation for Strahyd to compensate the consumer, nor to pay damages and/or losses.

The buyer has 30 (thirty) days from the date of receipt of the order to return any Strahyd brand product.

The return will be accepted as long as the product has no marks of use, scratches, dents, damage caused by third parties and that the products are in the original conditions in which they were received, with their original packaging, labels and packaging and without damage. .

The cost of the return will be borne by the buyer. Likewise, in the refund made, the purchase shipping costs will be deducted; Therefore, only the cost of the returned item will be refunded, deducting shipping costs.

For the return, the buyer must send an email to hola@strahyd.com. The email must specify the order number, photograph of the product and reason for the return.

In the event that the buyer decides to make a product change, they must be subject to the product return terms and make a new purchase.

Since purchase orders are processed immediately, there is no possibility to change the product, cancel the purchase, or change the delivery address.

From time to time and without prior notice, Strahyd may offer discount codes or offers that can be redeemed on product purchases on the website, always subject to expiration date, product exclusions as well as any other restrictions that Strahyd determines. Discount codes are not transferable, cannot be exchanged for cash, cannot be combined with other offers, cannot be used on sites or with products that are not of the brand and that are offered on our website, cannot be They cannot be transmitted or negotiated with third parties, they do not generate additional points, they cannot be used outside the validity period, and their replacement cannot be requested.

On certain occasions, Strahyd may engage as a measure to promote its products and/or services spokespersons, brand ambassadors, influencers or others who have been compensated or incentivized to speak on behalf of our brand. In these cases, the consumer may receive, through these individuals, who may have been compensated by Strahyd, a discount code, which may be made valid under the corresponding terms, conditions and validity, according to this notice.

Content, for the purposes of this notice, is defined as: those texts, graphics, images, music, software, audio, video, works of authorship of any kind and information or other materials that are published, generated, provided or made available to through Strahyd's Service provision platform and website.

User Content means: any content that website visitors provide to be made available through the STRAHYD service platform, including product reviews and opinions. Also included is content referring to Strahyd, its products or services that are submitted or made available through third-party websites or platforms.

The fact that the user and/or consumer inserts any comment or content through any of the channels provided by Strahyd for this purpose does not entail an obligation towards Strahyd to insert or maintain it on its website.

Users and/or consumers may not claim any ownership rights over any User Content provided to Strahyd by any of the means provided for this purpose, since the fact of publishing or providing it implies the transfer of authorship by the consumer or user, for the benefit of Strahyd.

Strahyd and its licensors exclusively own all right, title and interest in and to the Services and the Content, including all associated intellectual property rights. Therefore, the user and/or consumer does not reserve any rights over them, with the understanding that the transaction carried out between Strahyd and the consumer, such as the sale of a product or service, does not entail the transmission of no intellectual property rights; For example, it does not imply the transfer of any trademark or exploitation rights, nor of utility models, nor of commercial notices, among others.

User acknowledges that the Services, Products and Content are protected by copyright, trademark and other laws.

The user agrees not to remove, alter or obscure any copyright, trademark, commercial notices, utility model, commercial notices, service mark or other proprietary rights notices incorporated in or accompanying the Services or the products offered, being obliged not to alter its content for marketing and/or advertising purposes.

Any user content that is communicated or entered through the platforms provided for this purpose by Strahyd, entails the express granting to Strahyd of a non-exclusive, transferable, worldwide and royalty-free license, with the right to use, copy, modify and create derivative works, based on distributing publicly displaying and publicly performing your user content in connection with the operation and provision of the Services and Content to you and other visitors to the Website. Likewise, the user or consumer will be subject to the policies set forth in this paragraph when the communication of user content is carried out through Strahyd's social networks.

The user is solely responsible for the User Content that enters Strahyd platforms, including social networks. You represent and warrant that you own all intellectual property rights necessary to grant Strahyd the license rights to your User Content. You also represent and warrant that your User Content does not infringe, misappropriate, disrupt or violate any intellectual property rights of third parties; becoming, in any case, responsible for the damages that may arise from the infringement of the industrial property rights that it holds as its own, entering them on the platforms provided by Strahyd, and that are the property of a third party, or that are claimed by a third party who claims to have a better right.

Post, upload, submit or transmit any User Content that: infringes, violates a third party's copyright, trademark, trade secret, moral rights or other intellectual property rights, rights of publicity or privacy; violates or encourages any conduct that violates any applicable law or regulation, or that is likely to give rise to civil liability; or, which is fraudulent, false or misleading, defamatory, obscene, pornographic, vulgar or offensive; promotes discrimination, intolerance, racism, hatred, harassment or harm against any individual or group, whether or not considered vulnerable; threatening or promoting violence or actions that threaten any person or entity; promotes illegal or harmful activities or substances, as well as animal abuse, hatred based on sexual preference, gender, religious beliefs, ethnic origin, marital status, among others.

The use, demonstration, publication or association of the Strahyd brand with that of any third party, as it is a registered trademark, together with its design or logo, is prohibited without the express written consent of Strahyd. Likewise, the use of the information contained on the platforms and on the Strahyd website by third parties is prohibited without the authorization of its owner.

The user undertakes to refrain from putting the security of the website and the information collected by Strahyd at risk, through the use or introduction of malware or technological or computer systems created for this purpose, or that, as any of their functions, could compromise. the security of the website and/or the information stored therein. Derived from the above, the user is prohibited from accessing or altering the computer systems, testing the vulnerability of Strahyd's computer systems, violating security or authentication measures, attempting to access or attempting to download the services using data mining tools, software. or any other means that may compromise the information on the website and/or its performance.

Sending unauthorized or unsolicited advertising, as well as promotional materials, emails, junk mail, spam, chains, or any other form of communication that is not intended for the purchase or information of the goods and/or is prohibited. or services offered by Strahyd.

The use of meta tags, any hidden text, or metadata utilizing the trademark, logo, URL, or product name without the express written consent of Strahyd is strictly prohibited.

The use of the Services or the Content, in whole or in part, for any commercial purpose or for the benefit of a third party, or under any modality that is not expressly permitted in the Terms and Conditions, is prohibited.

The user, visitor or consumer is not authorized to alter or use the IP address of the website belonging to Strahyd; much less to introduce it as a header or part in any email publication, web page, news group, advertisements, banners, or under any other modality that involves the sending of altered, misleading, false or information without express written approval. by Strahyd.

The user, visitor or consumer may not interfere or attempt to interfere with the access of any other user, or the host or network; You must refrain from sending viruses, overloading, flooding, spamming, or mail bombing services, as well as from collecting, attempting to collect or storing any type of identifying information of other users.

You must not impersonate a third party to create a profile or user.

You must refrain from violating any applicable law or regulation, or encourage or allow any other person to encourage violations of applicable laws.

Strahyd is relieved of any responsibility for monitoring access to or use of the Services, as well as their Content. You are not obligated to review or edit any Content; However, Strahyd, by its own decision and without any obligation, reserves the right to monitor, review or edit the contents, in order to guarantee compliance with the Terms and Conditions, as well as in observance of applicable laws and regulations. requirements.

Strahyd reserves the right to remove or disable access to any Content, at any time, without notice; however, without implying any obligation to do so.

Strahyd will maintain at all times its right to investigate violations by users, visitors or consumers of the Terms and Conditions that regulate the use of its platforms, as well as any conduct that affects or could affect the Services. At any time, Strahyd may consult and cooperate with the competent authorities to prosecute users who violate the law, remaining completely free to provide the information requested, without implying any violation of the Privacy Notice, since it mediates requirement of competent authority.

Strahyd respects intellectual property rights and expects its users to do the same.

“Strahyd” is a trademark registered with the Mexican Institute of Industrial Property (IMPI), so the partial or total reproduction and commercialization of any product or service under this trademark is prohibited without the consent of its owner.

Any violation of industrial property laws will be punished in accordance with the rules that regulate the typical conduct carried out. The website www.strahyd.com.mx, like the information disclosed by the owner, is governed by Mexican laws and is protected by national and international legislation on intellectual and industrial property.

The intellectual property rights over all the information contained on the Website, social networks, pamphlets, emails, advertising, mass or segmented media, graphic design, images, commercial notices, content, indexes and source code in HTML language or JavaScript, are property of Strahyd.

All industrial and intellectual property rights on the Website www.strahyd.com.mx, social networks and any other means of dissemination or information are legally reserved and access to their use by its users should not be considered, in in any way, such as the granting of any license to use or right over any asset whose title or ownership corresponds to Strahyd.

The reproduction, copy, distribution, transformation, making available to the public, and any other activity that can be carried out with the information contained on the Website www.strahyd.com.mx, social networks or any other printed or electronic media, as well as such as its design, presentation, whatever its purpose and the means used for it, without the express written authorization of Strahyd are prohibited.

All rights to exploit the “Strahyd” brand, as well as the information, design, graphics, components, purchasing experience and sales strategies for its owner, are reserved.

The Services may contain links to third-party websites or resources. We provide these links only as a convenience to you and are not responsible for the content, products or services on those websites or resources or links displayed on such websites. You acknowledge sole responsibility and assume all risks arising from your use of third party websites or websites.

It is, therefore, the user's obligation to review and find out about the terms and conditions to which links to third-party websites or resources are subject.

Strahyd is legally authorized to terminate access, accounts and use of Services to users and/or consumers, unilaterally at its own discretion, at any time and without prior notice.

Strahyd does not offer any guarantee that the products or services meet the personal requirements of the client or user, nor does it guarantee their availability on an uninterrupted, secure or error-free basis. No warranty is made regarding the quality, accuracy, timeliness, truthfulness, integrity or reliability of any content.

Except as otherwise stated in the warranty terms, the products, services and content are provided “as is” without warranty of any kind. Without implying any recognition or limitation. Strahyd expressly disclaims any implied warranties of merchantability, intent for a particular purpose, quiet enjoyment and non-infringement, and any warranties arising from usage of trade.

Neither Strahyd, nor any other party involved in the creation, production or delivery of the products, services or content offered on this website or related sales platforms, will be liable for any negligent, incidental or consequential damages; or for any possible damages for loss of profits, loss of revenue, loss of savings, business opportunity, loss of data or goodwill, service interruption, computer damage or system failure or the cost of substitute services of any kind that arise as a direct or indirect consequence of the use of the goods or services offered in accordance with these terms and conditions.

There will also be no liability arising from the inability of the user or consumer to use the services or the content of the product, under the terms to which the warranty or contract is subject, including negligence, and whether or not any party has been informed, regardless of that it is only a possibility of damage, reaching even the exemption of liability in the event that a limited remedy established in this document has failed in its essential purpose.

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you except if local law so provides.

In the case of minors, it will be the responsibility of their parents, guardians or guardians to ensure the correct use of the product and/or content, preventing them from having contact with the product and/or service without the supervision of an adult.

The consumer or user is solely responsible for allocating the use of the purchased good or service for the purpose for which it was designed or manufactured. Any use other than that for which the good or service offered is intended entails the loss of any warranty and implies the assumption by the purchaser of total responsibility for any direct or indirect damage caused to the product or to any person. For the purposes of the above, the purchaser must always use the good and/or service for the purpose for which it was created, and must have a duty of responsible care over it. Therefore, Strahyd is not responsible for any material or personal damage that may arise directly or indirectly from the misuse of the product or service by the purchaser. In any case, Strahyd's liability may not exceed the amount of the good or service purchased.

These Terms and Conditions constitute the total and exclusive agreement between Strahyd and the acquirer of the products, services and content offered on the website www.strahyd.com.mx, any of its subdomains or any other website operated by Strahyd. or on behalf of Strahyd, as well as any mobile or computer app, social networks or digital platforms operated or created by Strahyd.

Warning.
Any notice or communication that Strahyd considers relevant, and that is related to the Terms and Conditions of this notice, may be delivered, if Strahyd determines, by email, or by means of a publication on its website updating the terms and conditions. conditions. For notices made by email, the date of receipt will be deemed the date on which such notice is transmitted.

Waiver of rights.
Strahyd's failure to enforce its rights, or its power to enforce them, will not be considered a waiver of its rights or powers. The right or legal power of Strahyd may only be considered waived if it is in writing, signed by an authorized representative of Strahyd and in an indubitable manner. Unless otherwise expressly established in this statement of Terms and Conditions, the exercise by any of the rights of any of the parties may be exercised without prejudice to those corresponding to the counterparty.

Compliance with laws.
The contracting parties must comply with all applicable laws, including, but not limited to, as applicable, the Law on Protection of Personal Data Held by Private Parties and its requirements related to obtaining the consent of the data provider, obtaining the consent of the interested parties and/or their parents or guardians, the response to the requests of the interested parties and the exercise of their ARCO rights, compliance with national and international data transfer laws and other requirements related to personal information, data localization, cookies and recordkeeping requirements.

For questions about the Terms and Conditions, Privacy Notice, Products or Services, please send an email to privacy@strahyd.com.

The following terms and conditions apply to all orders placed by the customer to Comercializadora Strahyd Sa de CV through the website using the KueskiPay payment gateway https://www.kueskipay.com/tyc

The following terms and conditions apply to all orders placed by the customer to Comercializadora Strahyd Sa de CV through the website using the OpenPay payment gateway.
Credit or debit cards through and in accordance with Openpay policies.
Payment at selected points of sale according to Openpay policies.
SPEI/ Bank transfer through and in accordance with Openpay policies.

The following terms and conditions apply to all orders placed by the customer to Comercializadora Strahyd Sa de CV through the website using the PayPal payment gateway.
https://www.paypalobjects.com/marketing/ua/pdf/ES/es/ua-121620.pdf

Promotion valid from November 17 to 27, 2023 and/or while supplies last. Seasonal promotion cannot be accumulated or combined with other promotions in existence. Discount coupons are for exclusive use on the www.strahyd.com page and its products. Promotional products include the same guarantee as a product purchased at regular price.

The same terms and conditions apply for any return and/or refund. The refund amount is equal to the price of the item for which it was purchased.

We reserve the right to refuse to process an order or cancel it due to suspected fraud or unauthorized or illegal activity. If we suspect fraudulent, unauthorized or illegal activities, we may reject your order or we may contact you at the telephone number or email address you provided to confirm your order. We also reserve the right to cancel any account or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.