The warranty policy is backed by the quality of STRAHYD products under the legally established terms, for a specific period (ten years) and from the date of purchase.

Our luggage is built to last, we use high quality components and subject it to various strength and durability tests, which is why we back our products with a ten-year warranty from the date of purchase.

To request a warranty application, please inform STRAHYD through the website: strahyd.com or by email: garantia@strahyd.com

Warranty coverage:

• Ten years from the date of purchase for defects in materials or manufacturing.

• Factory defect coverage on the casing, wheels, handles, telescopic handles, zippers and pulls.

• Replacement of defective parts in luggage, if only one part is defective, we will only replace the defective part.

• The warranty only extends to the original owner of the luggage and is non-transferable.


• Cosmetic damage from normal use, scratches, dents, dings, scuffs, stains, color changes, normal wear and tear (including interior lining), or other non-functional changes in the appearance of the product that occur with the handling and use of luggage and that do not affect the functionality of the product.

• Damage determined to have been due to intentional abuse, modification, tampering and/or alteration beyond what could be considered normal handling and use.

In case of claim:

• If a part breaks or is no longer usable, we will send you a replacement part (as applicable to parts covered by warranty), with simple installation instructions.

• We cannot guarantee exact replacement for limited edition, discontinued or out of stock items.

• You must provide us with evidence of defects when requested to proceed with the warranty application request.

• You must provide us with evidence of defects when requested to proceed with the warranty application request.

Warranty cancellation:

• When the use, care and handling of the product has been used in a manner other than its original function.

• When the product has been used beyond its capacity, abused, hit, exposed to humidity, damaged by any liquid or corrosive substance, as well as any other failure attributable to the consumer.

• When the product has been disassembled, modified or repaired by unauthorized persons.

• When the failure is caused by normal wear of the parts due to use.

• When we determine that a claim is dishonest or fraudulent.