Warranty

The warranty policy is backed by the quality of STRAHYD products under legally established terms, for a determined period (ten years) starting from the date of purchase.

Our luggage is built to last; we use high-quality components and subject it to various resistance and durability tests, which is why we back our products with a ten-year warranty from the date of purchase.

To request a warranty claim, please notify STRAHYD via the website: strahyd.com or by email: garantia@strahyd.com

Warranty Coverage:

• Ten years from the date of purchase for material or manufacturing defects.

• Coverage for factory defects in the shell, wheels, handles, telescopic handles, zippers, and pullers.

• Replacement of defective parts in the luggage; if only one part is defective, we will only replace the defective part.

• The warranty extends only to the original owner of the luggage and is non-transferable.

Excludes:

• Cosmetic damage from normal wear and tear, scratches, dents, impacts, scuffs, stains, discoloration, normal wear (including the interior lining), or other non-functional changes in the product's appearance that occur with handling and use of the luggage and do not affect the product's functionality.

• Damages determined to be due to intentional abuse, modification, manipulation, and/or alteration beyond what could be considered normal handling and use.

In case of a claim:

• If a part breaks or can no longer be used, we will send you a replacement part (as applicable to parts covered by the warranty), with simple installation instructions.

• We cannot guarantee exact replacement of limited edition, discontinued, or out-of-stock items.

• You must provide us with evidence of defects when requested to proceed with the warranty claim.

• You must provide us with evidence of defects when requested to proceed with the warranty claim.

Voiding the warranty:

• When the use, care, and handling of the product have been different from its original function.

• When the product has been used beyond its capacity, mishandled, hit, exposed to moisture, molded by any liquid or corrosive substance, as well as for any other failure attributable to the consumer.

• When the product has been disassembled, modified, or repaired by unauthorized persons.

• When the failure is caused by normal wear and tear of parts due to use.

• When we determine that a claim is dishonest or fraudulent.